Skip to main content

Claims Management Solution

Managing Insurance Claims Content

When you’re processing insurance claims, the sheer volume and variety of rich content sent in by policyholders can quickly overwhelm you.


But it doesn’t have to be that way. Our survival guide outlines the key challenges facing content handlers today and how Intelligent Content Services from Alfresco offers you simply a better way.


Focus on claims, not content. Download the survival guide today.

As insurance claims processing evolves, so does the quantity and variety of digital media associated with claims initiation and claims investigation process. This includes a dramatic rise in unstructured content such as video and images in addition to documents.


Insurers existing claims processing systems lack many of the content management capabilities needed to efficiently ingest, store and analyze this content. Significant manual effort is required which results in increased cycle times and cost.


Alfresco can help.


Download the datasheet to learn more about Alfresco Claims Management.

Best Practices Guide: Essential Steps for Digitizing and Transforming your Claims Process

How do you cope with skyrocketing volumes of content attached to claims without replacing your entire claims management system?


Download our Best Practices Guide for five key considerations to think about when determining the right content strategy for your claims organization.


Intelligent Claims in Digital Age

Claims Management Demo

Easy Integration of Claims Systems

Learn how to keep up with the pace of change expected by today’s insurance customers

Watch this on-demand webinar with Insurance Post as we discuss what insurance companies are doing to exceed customer demands. Our expert panel including Kyle Blair, Hyland’s Global Insurance Director, explores how to embrace the potential of digital insurance by staying agile and adopting the right technology strategies.

Analyst Reports

Forrester Wave 'Leader'

We have been named a leader in The Forrester Wave™: Content Platforms, Q2 2021. The independent research firm report recognized us for our cloud and innovation strategy — accelerated by recent acquisitions and a vertical focus.

Gartner Magic Quadrant™

Gartner's Magic Quadrant™ for Content Services Platforms 2019 recognizes Alfresco as a "Challenger". We believe this recognizes our strength in creating amazing digital experiences at scale to tackle any content-related business challenge.

Deep Analysis

Managing a complex network of disparate systems will no longer be enough. Insurers will must attain a new level of integration and sophistication in technology that leverages the power of analytics against robust claims data and contributes to a more profitable book of business.

Customer Case Studies

Delta Dental

It’s All Smiles at California’s Largest Dental Health Plan Thanks to Sub-Second Access to Enrollee and Provider Documents. In 2016, DDC processed 29.4 million claims and generated 36 million claims-related documents—all of which are ingested and managed by Alfresco Content Services.

Liberty Mutual

Alfresco Content Services helped Liberty Mutual to digitize its Global Specialty business unit operations and the payoff is huge. The organization expects to save $21 million over five years thanks to a massive reduction in paper, printing, and document storage costs.


Belgium’s third largest insurer turns to Alfresco to modernize its legacy Documentum system and unlock actionable information from 57 million records, improve information flow and employee collaboration, and connect to industry apps like Guidewire PolicyCenter, ClaimCenter and Salesforce.